1. How long will it take for my order to arrive?

We aim to process and deliver all orders as quickly as possible.

Standard delivery: 3–5 working days

Delivery times may be slightly longer during busy periods or holidays

Once your order has been processed and shipped, you will receive a confirmation notification.

2. When will my order be processed?

Orders are typically processed within 1–2 working days before dispatch.

3. Do you offer returns or exchanges?

Due to the nature of our products, we do not accept returns or exchanges for hygiene reasons.

However, if your item is faulty, damaged, or incorrect, please contact us and we will be happy to assist.

4. What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Kindly include clear photos of the issue, and we will resolve it as quickly as possible.

5. Where do you ship your products?

We currently ship Shea Butter within the UK only.

All other products are available for wholesale/business customers and are made and shipped outside the UK.

6. How can I contact you?

For any questions, support, or wholesale enquiries, please email us at:

prumaxelle@email.com